Staffing Outsourcing Manager (HR Services)

JOB PURPOSE
As a Manager, your main responsibility is to handle the operating tasks within Outsourcing & Staffing team, delivering excellent services to our valued clients and associates. You will work closely with the Operations Manager and other stakeholders.

ROLES & RESPONSIBILITIES
Service delivery management & HR consulting

• Manage team on daily operation activities including Payroll, Outsourcing & Staffing.
• Supervise and guidance staffing team lead as well as consultant on problem solving, settle down the clients and service issues.
• Take responsibility for monthly service quality, including payroll & billing to make sure it runs smoothly, accuracy and on time process; develop template and improve procedure as needed.
• Final check and take responsibility on all transaction, reports, contracts regarding to department's service.
• Give advisory to the team for all labor/ local laws/ practice/ market/ consulting service.
• Playing as escalate level to solve all the issues that relate to client service and monitor the quarterly/ yearly survey to improve service quality.
• Work with the client to develop and implement cost saving / process efficiencies.
• Develop and implement work processes that improve the operations within the Business Unit
• Advisory for recruitment pool and recruitment pipeline and work with recruitment team to ensure quality and quantity of candidates/shortlist.
• Working closely with legal and manager to provide best consult/ solutions to clients about local practice and process.
• Conduct workshop/ training/ sharing experience to team about actual case study and applying local law in providing Outsourcing service.
• Advise team leaders/ members with creative solutions related to Staffing Outsourcing service.

Business development and Branch activities

• On going follow up with client's request and order regarding payroll, outsourcing & staffing service.
• Take main responsibility and activity on approaching and follow up with new clients.
• Work closely with team leaders to ensure the quality & quality of service provided to clients as commitment.
• Work closely with sales team on sales reports, surveys, quotation and give best solution for country practice.
• Manage monthly P&L to make sure the development of business, forecast for monthly/ quarterly Revenue, direct cost, GP, headcounts, follow up AR and collect debt on time.

Others

• Manage the team in a stable way and improve the daily process of service.
• Weekly/ monthly report to management board as needed and commit the timeline.
• Other tasks as assigned by Manager.

REQUIREMENTS

• Bachelor’s degree in HR and related fields.
• At least 5 years of professional experience HR (C&B & Recruitment) with least 2 years in leadership role and 2 year working experience working with blue color.
• Fluent English (04 skills).

BENEFITS

• 18 Annual Leave Days MIN (additional 1 day per 2 years of service, max 30 days).
• 13.5 Public Holidays Including Christmas Day and eves.
• Monthly meal, phone allowance, transportation allowance.
• Attractive bonus.
• Flexible working time.
• Private health and accident insurance package for employee and 02 dependents.
• Birthday Leave and Birthday gift.
• Additional Long Service Bonus (1 gross month per 5 years) etc.