Quality Operations Planner

Job Description

Title: Quality Operations Planner

Office Base: Vietnam – North (US company)

Prepared by: Quality Manager – Inspection & Testing

Reporting Relationship: Reports to Senior Inspector

Dimensions

Responsible for inspection scheduling, quality management of specific product categories, process improvement and supplier relations. Evaluate testing, packaging, and quality performance to ensure products fulfill customer expectations and meet required quality and schedule standards.

Job Purpose

Provide inspection and audit scheduling, data analysis, testing, and quality inspection support.

Key Responsibilities & Critical Success Measures

Part 1 – Inspection Scheduling and Data Analytics

• Plan and manage inspection schedules for the Asia Inspection Team (covering orders across China, Vietnam, Thailand, Sri Lanka, Indonesia, Malaysia, India, etc.), ensuring efficient use of resources, optimized travel planning, and cost control.

• Manage inspection bookings and follow-up on all inspection requests. Ensure timely completion of inspection reports and data entry.

• Prepare supplier quality performance reports (e.g., QIMAone Dashboard, SEP, Target SEP monthly reports).

• Handle data exchange for 3rd party (QIMA) and non-QIMA inspections, FR & SR testing results, GCC documentation, etc.

• Provide travel arrangement support (e.g., flight bookings) for the Quality Team when needed.

• Assist with ad-hoc projects within the Inspection & Testing team.

• Track CQS/SEP status including suppliers’ TC, QC certification status; ensure inspection audit rates meet CQS maintenance requirements.

• Track TC, QC certification and renewal status, ensuring audit dates remain valid (within 2 years).

• Review inspection invoices from inspection agents (Sri Lanka, Thailand, and 3rd parties such as QIMA) and submit to the Quality Manager for approval.

Part 2 – Other Duties

• Carry out other responsibilities as assigned by the supervisor.

Key Competencies

• Approachability

• Building strong boss/peer relationships

• Customer focus

• Decision quality

• Functional/technical skills

• Effective communication (informing, written communication)

• Integrity & trust

• Interpersonal savvy

• Organizing and time management

• Perseverance

• Technical learning

Knowledge, Skills & Experience

• Education: College degree or above in Industrial, Science, Mechanical, Production, or Electronic Engineering.

• Computer Skills: Proficiency in Microsoft Office and Outlook.

• Language: Strong command of English and Vietnamese (spoken and written); Chinese communication is a plus.

• Experience: Minimum 3 years of quality-related experience in printing products, gifts, or toys industry.

• Solid knowledge of safety requirements (ASTM, EN71).

• Experience working with international retailers (e.g., Walmart, Sam’s Club, Costco, Walgreens, M&S, QVC) is an advantage.

• Strong planning and organizational abilities.

• Serious, hardworking, and independent working style.

Personal Attributes

• Able to work independently with minimal supervision.

• Proactive and open-minded.

• Hardworking and resilient under pressure.

• Eager to learn with strong attention to detail.