Operation Manager

• Lead and oversee daily clinic operations to ensure efficiency, productivity, and service quality.
• Drive continuous improvement of operational processes to enhance patient experience and operational performance.
• Monitor and ensure high standards of customer service; proactively resolve complaints and feedback.
• Plan and manage corporate health check-up programs, ensuring smooth execution and optimal resource allocation.
• Ensure compliance with all applicable legal regulations and healthcare standards.
• Oversee facility management, including maintenance planning and infrastructure improvements.
• Drive cross-functional coordination to ensure seamless service delivery across departments.

• Plan and optimize workforce allocation based on operational demand and business growth.
• Lead recruitment, interviewing, and selection processes for operations staff.
• Manage, coach, and develop team members to achieve high performance and engagement.
• Conduct performance evaluations and implement development plans.
• Collaborate with other departments to align manpower planning with booking volume and business needs.

• Advise the BOD on operational strategies, process improvements, and standardization initiatives.
• Lead or support key operational projects and change management initiatives.
• Build and maintain a high-performance, customer-centric culture.
• Demonstrate strong ownership, accountability, and decision-making.
• Lead by example in professionalism, integrity, and service excellence.
• Drive continuous improvement and innovation in operations.
• Effectively manage change and organizational development.
• Represent the clinic in working with government authorities and external stakeholders.
• Perform other duties as assigned by the BOD.

• Good command of English and/or Japanese.
• Bachelor’s degree in Healthcare Management, Business Administration, or related fields.
• Minimum 6–8 years of experience in healthcare operations, including at least 3 years in a managerial role.
• Proven track record in clinic/hospital operations management.
• Strong experience in process improvement and operational optimization.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• High level of integrity, responsibility, and self-discipline.

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