IT Systems Engineer

Position: IT SYSTEMS ENGINEER
Working Place: HCMC, Vietnam
Reports to: Senior Business Operations Manager – Asia Pacific

Key Responsibilities:
1. Daily Operations & User Support

• Provide daily IT user support (local and remote) to restore service quickly and minimize downtime
• Open and manage ServiceNow incident and request tickets
• Manage user accounts and system access (Company’s systems such as PLM, ERP, file servers)

2. Infrastructure & Security Management

• Maintain and monitor network devices and internet links
• Support system monitoring and tuning to ensure IT systems are stable to support business operation and meet US InfoSecurity Requirements
• Ensure 24/7 server room reliability to protect uptime and data (air conditioning, power supplies, physical security, fire protection, environmental sensors)

3. User Onboarding Support

• Support new hire onboarding to ensure day-one productivity
• Gather requirements from business teams for new devices and software

4. Procurement

• Coordinate with management to submit and track approved device purchases and fulfill additional IT equipment requirements
• Engage vendors to request, evaluate, and compare quotations and service levels to ensure best value and meet with business needs
• Prepare and manage master agreements, sales contracts, and relevant appendixes
• Request and track payment processes

5. Contract & Asset Lifecycle Management

• Manage and maintain IT contracts to ensure continuity, compliance, and cost control (e.g., endpoint devices, network devices, TeamVoice, internet links, and maintenance for the server room, AV systems, and cloud services)
• Maintain asset records to support asset management, audit readiness, and budgeting

6. Documentation & User Manual

• Manage IT documentation (processes, systems, vendors, contracts) • Create and maintain user manuals

7. Report Generation Support / Test Support & User Training

• Prepare daily reports to facilitate business operations in procurement, accounting, and supplier management.
• Deliver support and training during application deployment, user acceptance testing, and aid the creation of user manuals.
• Implement business process automation initiatives, including reporting and system workflow optimization.

Key Requirements & Qualifications:

• Degree/Higher Diploma holder in Computer Science / IT or related discipline
• Over 5 years’ solid working experience in IT Infrastructure (e.g. Network, System, Storage, VM, Telecommunication, End-point devices) and End-user / HelpDesk support.
• ITIL/MCSE/CCNA qualification is required
• Experience in Datacenter Facilities and Operations / VMware virtualization / Data Backup and Disaster Recovery systems / Microsoft Windows Server & AD server administration and support is a definite advantage
• AWS Associate Architect/PMP /CDCP/CISSP certifications are advantages
• Good knowledge of switches, router and firewall support (Cisco / Checkpoint / SSL VPN Tunnel)
• Good knowledge of network layer 2, layer 3 and routing protocol including TCP/IP, Ethernet and VLAN
• Knowledge of SAP, Ariba and T-SQL, Power platform i.e. PowerBi, Power Automate, Power App
• Excellent communication skills with all levels of user and vendor management
• Good command in written and spoken English
• Strong work ethic & responsibility
• Quick to adapt and learn new skills in evolving tech environments, especially cloud, AI, and automation.
• Problem-solving & analytical: Logical, solution-oriented, calm under pressure during outages.
• Resilience & patience: Handle repetitive maintenance and emergency troubleshooting calmly

 

---

Your Safety and Data Security Matter to Us

Manpower is committed to a safe, secure, and transparent hiring process. We will never request any form of payment, banking details, or sensitive personal information at any stage of recruitment.

If you receive any suspicious communication claiming to be from Manpower, please report it immediately to: [email protected]

---

An toàn & Bảo mật Dữ liệu của bạn là ưu tiên của chúng tôi

Manpower cam kết mang đến quy trình tuyển dụng an toàn, minh bạch. Chúng tôi sẽ không bao giờ yêu cầu bất kỳ khoản phí nào, thông tin tài khoản ngân hàng hoặc dữ liệu cá nhân nhạy cảm trong suốt quá trình tuyển dụng.

Nếu bạn nhận được liên hệ đáng ngờ tự xưng là Manpower, vui lòng báo cáo ngay qua email: [email protected]