Assistant Boutique Manager / Department Manager - Luxury Retail

Reporting to:               Store Manager
Working Place:              HCM

 

1. Job Summary:

       A Team Manager is an ambassador of the Brand. You will take ownership to lead and mentor your team, build Client relationships, proactively further the achievement of sales goals, and ensure that the highest level of Client experience is delivered.
 

1. Key Responsibilities:

Ensure achievement of team targets on monthly and annual basis
Team Management and Development

• Ensure your team delivers the Brand Promise to every Client, through demonstrating and modeling the 4 Brand Attitudes.
• Support them with consistent coaching, identify their development and training needs, partner with the Field CoachTrainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation withinthe team and between managers

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-relatedsituations
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase

 

• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Brand Promise standards are achieved

Optional: Champion a Product Category

• Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales.

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management Support Store Manager in staff planning (workforce management)

 

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