Operations Excellence Expert (Manager)

1. Process Mapping & Standardisation

• Document end-to-end operational processes, such as warehouse, purchasing, order-to-ship, and production support flows
• Identify gaps, inefficiencies, process weaknesses, and control risks in current operations
• Develop “To-Be” operational processes with clear ownership, accountability, and controls
• Drive adoption of standardised processes across teams
• Compare “As-Is” versus “To-Be” operational flows and track implementation progress

1. New Factory Setup & Operational Transition Support

• Support the setup and operational transition of the new manufacturing factory in Vietnam by working closely with the Operations Director and department leaders
• Assist each department in establishing operational workflows, controls, and process discipline during factory setup
• Support transition activities from the current Vietnam factory to the new manufacturing factory where applicable
• Identify existing operational pain points in the current Vietnam factory and ensure lessons learned are incorporated into the new factory setup
• Prevent recurring operational issues from being replicated into the new manufacturing factory
• Monitor whether operational improvements designed for the new factory are effectively implemented and sustained
• Support the establishment of scalable operational practices, governance, and KPI tracking from the start

1. Operational Improvement Execution

• Lead implementation of process improvements (e.g. warehouse flow, CAPA, lead time tracking)
• Monitor impact using KPIs and operational data
• Drive follow-up with teams to ensure execution and closure, not just planning
• Ensure improvement actions are translated into practical ways of working on the factory floor

1. Cross-Functional Coordination

• Act as liaison across factory departments, support functions, IT, and leadership
• Support system-related initiatives (e.g. WMS, ERP enhancements) to ensure alignment with operational needs
• Translate business requirements into clear, structured inputs for IT and other stakeholders
• Ensure alignment across departments to avoid silo-driven decisions and operational gaps
• Facilitate cross-functional discussions to resolve process issues and improve execution

1. Continuous Improvement Culture

• Build discipline in daily operations and reinforce adherence to defined processes
• Strengthen operational controls to ensure consistency, traceability, and audit readiness
• Drive “fix it right the first time” mindset across teams
• Drive standardisation before automation
• Ensure processes are consistently followed and deviations are identified, addressed, and prevented
• Promote a structured problem-solving culture across operational teams

1. Root Cause Investigation & Issue Resolution

• Work directly with factory teams to investigate operational issues observed on the ground
• Lead structured root cause analysis (e.g. 5 Whys, Fishbone) to identify underlying drivers of recurring problems, not just symptoms. Identify underlying drivers of recurring operational problems, not just symptoms
• Validate findings through on-site observation, data review, and cross-functional discussion to ensure accuracy of root causes
• Drive implementation of corrective and preventive actions (CAPA) with clear ownership, timeline, and follow-through
• Monitor effectiveness of actions and ensure issues are fully resolved and do not recur
• Hold stakeholders accountable to agreed actions and escalate where necessary
• Establish discipline in problem-solving by guiding teams to adopt structured approaches instead of ad-hoc fixes

• Bachelor’s degree in Engineering, Supply Chain, or related field
• 3–6 years of experience in a manufacturing or operations environment, with proven involvement in process improvement or operational problem-solving
• Lean Six Sigma or equivalent training is a plus; practical experience in applying structured problem-solving is preferred 
• Experience in ERP systems (preferably Microsoft Dynamics 365 or similar)
• Proficiency in MS Office
• Experience with process documentation, mapping, and CI tools
• Strong analytical, problem-solving, and process mapping skills
• Hands-on, willing to work on factory floor and engage directly with teams
• Strong communication and stakeholder management skills
• Logical process-driven but yet with a creative mindset 
• Strong ownership mindset with the ability to follow through and ensure issues are fully resolved across teams
• Fluent in Chinese and Vietnamese (English is a plus)

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