Customer Care Center Admin

Location: Deutsches Haus, 33 Le Duan, Sai Gon Ward, HCMC 
Working Time: Mon – Fri 

Job Purpose  
Provide operational and administrative support for customer service activities across ASEAN countries, with primary focus on Viet Nam, to ensure efficient and high-quality service delivery for both direct customers and business partners 

KEY RESPONSIBILITY 

• Maintain and ensure accuracy of Install Base (IB) data in SAP, Salesforce, and related systems. 
• Maintain Preventive Maintenance (PM) and Update Instruction (UI) schedules to support timely service execution. 
• Post Good receipt spare part to P58. 
• Check reagent compensation documentation before sending it to BA 
• Maintain Preventive Maintenance (PM), preparing letters and Update Instruction (UI) schedules to support timely service execution 
• Calculate productivity and update to OPW 
• Support quality and compliance activities, including service documentation checks and follow-up on service-related escalations 
• Support onboarding and offboarding activities, as well as administrative support for Customer Service employees 
• Process travel claims, training arrangements, IT requests, fixed asset administration, and other operational support activities. 
• Create Purchase Requisitions (PR), prepare quotations, and support operational purchasing activities. 
• Generate operational reports and support management reporting requirements. 
• Coordinate effectively with internal teams, business partners, and customers across ASEAN countries. 
• Back up coordinating, support, and dispatching Customer Service Engineers (CSE) and Application Specialists (APP) for service activities. 
• Back up Manage customer service tickets, including monitoring, follow-up, escalation, and closure 

QUALIFICATIONS 

Education 

• Diploma or bachelor’s degree in business administration, Healthcare Management, Logistics, Information Technology, Engineering, or related fields. 
• Additional certification or training in customer service, SAP, service operations, or project coordination is an advantage. 

Experience 

• Minimum 2–5 years of experience in customer service administration, service coordination, dispatch planning, or operational support roles. 
• Strong communication in English 
• Experience in healthcare, medical devices, diagnostics, engineering services, or technical service industries is preferred. 
• Familiarity with SAP, Salesforce, or service management systems is an advantage. 
• Experience supporting regional or ASEAN operations is preferred. 

Key Competencies 

• Strong coordination and communication skills 
• Customer-focused mindset and service orientation 
• Good planning and organizational skills 
• Attention to detail and data accuracy 
• Ability to manage multiple tasks and priorities effectively 
• Strong problem-solving and teamwork skills 
• Proficiency in Microsoft Office applications 

BENEFITS 

• Salary: Negotiable 
• SHUI on 100% salary & Health Insurance 
• 15 annual leaves 
• Meal allowance 

CONTACT 

• Email: khang[email protected] 
• Phone/Zalo: 085 241 3136 - Khang 

   
 

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