KYC/KYB Team Leader
Job Reference: 21286
Published Date: 12/05/2026
Job Type: Permanent
Salary: 42000000 (VND) - 48000000 (VND)
Industry: Financial Services – Banking Insurance
Specialization: Operations,Admin
Role Summary:
This Team Lead role drives L3 Enhanced Due Diligence (EDD) for high-risk KYC/KYB cases within e-commerce and social commerce. The lead oversees escalations, guides risk based decisioning, ensures defensible case narratives, and coordinates with review teams, QA, and compliance stakeholders.
Requirement: 4–6 years of experience in KYC/KYB, CDD/EDD operations, with a strong background in high-risk case reviews and leadership.
Roles and Responsibilities
• Lead L3 enhanced due diligence for high-risk KYC/KYB cases and provide final review oversight for escalated cases.
• Guide final risk-based decisioning, ensure defensible case narratives, and coordinate effectively with review teams, QA, and compliance stakeholders.
• Manage the L3 EDD queue for escalated high-risk KYC/KYB cases received from L1 and L2 review teams.
• Review complex cases covering ownership structures, connected parties, adverse media, PEP exposure, source of funds, source of wealth, and expected activity for high-risk customers.
• Handle escalations involving missing information, high-risk ownership, adverse media, unresolved screening matches, source-of-funds concerns, and other material risk indicators.
• Ensure final KYC/KYB risk ratings and dispositions are evidence-based, consistent, and aligned with policy requirements.
• Maintain timely case progression, outreach follow-ups, and strong documentation standards across the L3 EDD workflow.
• Ensure case documentation is complete, evidence-backed, and ready for final QA, compliance review, or client decisioning.
• Manage queue allocation, case aging, productivity, and quality outcomes for the L3 EDD team.
• Coach reviewers on case judgment, evidence standards, written communication, and escalation quality.
• Review aged or complex cases, unblock escalations, and support effective handoffs across stakeholder groups.
Domain Exposure
• Ecommerce exposure or experience is preferred, especially in marketplace, social commerce, digital platform, fintech, payments, or online seller-risk environments.
• Experience leading in BPO, fintech, ecommerce, banking, payments, or digital platform environments.
• Strong command of written and spoken English, with ability to review and improve case narratives.
• Strong process-control mindset with experience managing high-risk case queues, turnaround times, backlog, productivity, and quality metrics.
Work Model and Shifts
• This is a complete work-from-office role. Work from home and hybrid working arrangements are not applicable for this project.
• The process operates 24/7 and requires rotational shifts, including rotational night shifts based on business and client requirements.
• Weekend coverage is required based on rostered shifts; weekly offs will be scheduled on weekdays when weekend coverage is assigned.
• As this is a new project, training will be conducted during night shifts for the first couple of months.
• Flexibility to support business ramp-up and operational priorities will be expected.
• The role requires adherence to information security, confidentiality, and compliance standards.
• Candidates should be comfortable working within a controlled and compliance-driven operating environment
This Team Lead role drives L3 Enhanced Due Diligence (EDD) for high-risk KYC/KYB cases within e-commerce and social commerce. The lead oversees escalations, guides risk based decisioning, ensures defensible case narratives, and coordinates with review teams, QA, and compliance stakeholders.
Requirement: 4–6 years of experience in KYC/KYB, CDD/EDD operations, with a strong background in high-risk case reviews and leadership.
Roles and Responsibilities
• Lead L3 enhanced due diligence for high-risk KYC/KYB cases and provide final review oversight for escalated cases.
• Guide final risk-based decisioning, ensure defensible case narratives, and coordinate effectively with review teams, QA, and compliance stakeholders.
• Manage the L3 EDD queue for escalated high-risk KYC/KYB cases received from L1 and L2 review teams.
• Review complex cases covering ownership structures, connected parties, adverse media, PEP exposure, source of funds, source of wealth, and expected activity for high-risk customers.
• Handle escalations involving missing information, high-risk ownership, adverse media, unresolved screening matches, source-of-funds concerns, and other material risk indicators.
• Ensure final KYC/KYB risk ratings and dispositions are evidence-based, consistent, and aligned with policy requirements.
• Maintain timely case progression, outreach follow-ups, and strong documentation standards across the L3 EDD workflow.
• Ensure case documentation is complete, evidence-backed, and ready for final QA, compliance review, or client decisioning.
• Manage queue allocation, case aging, productivity, and quality outcomes for the L3 EDD team.
• Coach reviewers on case judgment, evidence standards, written communication, and escalation quality.
• Review aged or complex cases, unblock escalations, and support effective handoffs across stakeholder groups.
Domain Exposure
• Ecommerce exposure or experience is preferred, especially in marketplace, social commerce, digital platform, fintech, payments, or online seller-risk environments.
• Experience leading in BPO, fintech, ecommerce, banking, payments, or digital platform environments.
• Strong command of written and spoken English, with ability to review and improve case narratives.
• Strong process-control mindset with experience managing high-risk case queues, turnaround times, backlog, productivity, and quality metrics.
Work Model and Shifts
• This is a complete work-from-office role. Work from home and hybrid working arrangements are not applicable for this project.
• The process operates 24/7 and requires rotational shifts, including rotational night shifts based on business and client requirements.
• Weekend coverage is required based on rostered shifts; weekly offs will be scheduled on weekdays when weekend coverage is assigned.
• As this is a new project, training will be conducted during night shifts for the first couple of months.
• Flexibility to support business ramp-up and operational priorities will be expected.
• The role requires adherence to information security, confidentiality, and compliance standards.
• Candidates should be comfortable working within a controlled and compliance-driven operating environment
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