IT HELPDESK, MANAGER

• The Helpdesk Manager is responsible for ensuring effective delivery of IT helpdesk and local IT services to support business operations. This role manages end-user support, local infrastructure operations, security compliance, and IT service continuity across sites. The position also plays a key execution role in deploying IT projects related to factory renovation and new factory setup, in close coordination with senior IT management and Corporate IT.

• Bachelor’s degree in information technology, Computer Science, or related field.
• At least 8 years in IT helpdesk, IT support, or infrastructure operations, including team leadership.
• Solid experience supporting manufacturing environments.
• Experience supporting IT projects, factory setup, or office/factory renovation is preferred IE/Lean manufacturing experiences in manufacturing industry.
• Strong knowledge of IT helpdesk operations, end-user support, and IT service delivery.
• Hands-on experience with hardware, Windows OS, basic servers, LAN/WAN, and peripherals.
• Understanding of IT security principles and compliance requirements.
• Basic project coordination and vendor management skills.
• Familiar with ITSM / Helpdesk tools
• Demonstrated project planning, project management, documentation, problem-solving and work prioritization skills.
• Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
• Excellent interpersonal and communication skills; ability to communicate effectively with endusers and management.
• Good command of spoken and written Vietnamese and English, Chinese would be preferred
• Must be both team-oriented and self-motivated.
• Familiarity with administration and support of voice communications.
• Culturally sensitive – values diversity, able to understand and cooperate with other team members from different cultures.
• Willing to travel internationally and domestically.

Your Safety and Data Security Matter to Us

Manpower is committed to a safe, secure, and transparent hiring process. We will never request any form of payment, banking details, or sensitive personal information at any stage of recruitment.

If you receive any suspicious communication claiming to be from Manpower, please report it immediately to: [email protected]

An toàn & Bảo mật Dữ liệu của bạn là ưu tiên của chúng tôi

Manpower cam kết mang đến quy trình tuyển dụng an toàn, minh bạch. Chúng tôi sẽ không bao giờ yêu cầu bất kỳ khoản phí nào, thông tin tài khoản ngân hàng hoặc dữ liệu cá nhân nhạy cảm trong suốt quá trình tuyển dụng.

Nếu bạn nhận được liên hệ đáng ngờ tự xưng là Manpower, vui lòng báo cáo ngay qua email: [email protected]