Supply Chain Manager

Location: Binh Duong, Vietnam
Department: Supply Chain
Reports To: General Manager / Operations Director

Position Summary

The Supply Chain Manager is responsible for leading and optimizing the end-to-end supply chain operations, ensuring excellent service levels, inventory management, and operational efficiency. This role oversees four critical functions: Planning, Warehouse Operations, Customer Service, and Logistics, driving cross-functional collaboration to support business growth, customer satisfaction, and cost optimization.

Key Responsibilities

1. Supply Chain Leadership

• Develop and execute supply chain strategies aligned with company objectives.
• Lead and manage teams across Planning, Warehouse, Customer Service, and Logistics functions.
• Establish KPIs and monitor performance to ensure operational excellence.
• Drive continuous improvement initiatives to enhance productivity, service levels, and cost efficiency.
• Collaborate with Sales, Procurement, Manufacturing, and Finance teams to support business goals.

2. Planning Management

• Oversee demand forecasting, production planning, and inventory planning processes.
• Ensure optimal inventory levels while balancing customer service requirements and working capital targets.
• Monitor forecast accuracy and develop corrective action plans.
• Lead Sales & Operations Planning (S&OP) processes.
• Identify potential supply risks and develop mitigation plans.

3. Warehouse Management

• Manage warehousing operations, including inbound, storage, inventory control, and outbound activities.
• Ensure inventory accuracy through effective stock control and cycle count programs.
• Optimize warehouse layout, space utilization, and operational productivity.
• Implement and maintain warehouse safety standards and compliance requirements.
• Drive initiatives to improve warehouse efficiency and reduce operational costs.

4. Customer Service Management

• Ensure timely and accurate order processing and fulfillment.
• Monitor customer service KPIs, including OTIF (On-Time In-Full), order accuracy, and customer satisfaction.
• Resolve customer escalations and coordinate with internal stakeholders to address service issues.
• Develop strong relationships with key customers and business partners.
• Enhance customer experience through process improvement initiatives.

5. Logistics & Distribution Management

• Manage transportation, distribution, and delivery operations.
• Develop and monitor logistics service providers and freight contracts.
• Optimize transportation routes and costs while ensuring service quality.
• Ensure compliance with local transportation regulations and company policies.
• Monitor logistics performance metrics and implement improvement actions.

6. Performance & Cost Management

• Manage the supply chain budget and identify cost-saving opportunities.
• Analyze supply chain data and generate performance reports for management.
• Drive supply chain digitization and process automation initiatives.
• Ensure compliance with company policies, quality standards, and regulatory requirements.

Key Performance Indicators (KPIs)

• Inventory Turnover
• Forecast Accuracy
• OTIF (On-Time In-Full)
• Warehouse Inventory Accuracy
• Logistics Cost as % of Sales
• Order Fulfillment Lead Time
• Customer Satisfaction Score
• Supply Chain Cost Savings

Qualifications & Experience

Education

• Bachelor's Degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field.
• Master's degree or professional certifications (APICS CPIM/CSCP, Lean Six Sigma) are advantageous.

Experience

• Minimum 8-10 years of supply chain experience, including at least 3-5 years in a management role.
• Strong experience in manufacturing, FMCG, industrial, or consumer products environments.
• Proven track record managing Planning, Warehouse, Customer Service, and Logistics functions.
• Experience working in multinational companies is preferred.

Skills & Competencies

• Strong leadership and people management skills.
• Advanced analytical and problem-solving capabilities.
• Strong knowledge of supply chain planning and inventory management.
• Experience with ERP systems (SAP, Oracle, Dynamics, etc.).
• Excellent stakeholder management and communication skills.
• Strong project management and continuous improvement mindset.
• Proficiency in Microsoft Excel and supply chain reporting tools.
• Fluent English communication skills.

 

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