Customer Services

Our client, a company with manufacturing operations in Vietnam, is seeking a Chinese-speaking Customer Service Representative. The successful candidate will be responsible for managing customer inquiries, supporting order processes, and ensuring smooth communication between international clients and the Vietnam factory.

Key Responsibilities

• Customer Support: Handle customer inquiries via email, phone, and other communication channels in both English and Chinese.

• Order Management: Assist clients with order placement, tracking, and updates, ensuring accuracy and timely delivery.

• Factory Coordination: Liaise with the Vietnam production team to resolve issues and provide updates to customers.

• Issue Resolution: Address complaints, troubleshoot problems, and provide effective solutions to maintain customer satisfaction.

• Documentation: Maintain accurate records of customer interactions, orders, and feedback.

• Cross-cultural Communication: Facilitate smooth communication between Chinese-speaking clients and Vietnam operations.

Qualifications

• Fluency in Mandarin Chinese and English (spoken and written).

• Prior experience in customer service, preferably in garment, textiles, or accessories.

• Strong communication and interpersonal skills.

• Ability to multitask and manage priorities in a fast-paced environment.

• Proficiency in MS Office and CRM systems.

• Bachelor’s degree preferred but not required.

Desired Attributes

• Detail-oriented with strong organizational skills.

• Problem-solver with a customer-first mindset.

• Comfortable working in an international, cross-cultural environment.

• Team player with a proactive attitude.

Compensation & Benefits

• Competitive salary package.

• Health and insurance benefits.

• Opportunities for career growth in a global company.

Your Safety and Data Security Matter to Us

Manpower is committed to a safe, secure, and transparent hiring process. We will never request any form of payment, banking details, or sensitive personal information at any stage of recruitment.

If you receive any suspicious communication claiming to be from Manpower, please report it immediately to: [email protected]

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