General Manager, Quality Assurance
Thông tin công việc: 22754
Ngày đăng: 25/09/2026
Loại công việc: Cố định
Mức lương: Thương lượng
Ngành nghề: Sản xuất - May mặc / Giày dép / Sản phẩm da
Loại công việc: Ban điều hành cấp cao / Quản lý chung
JOB RESPONSIBILITY:
1. Lead the Quality and Garment Technology teams across the locations by driving towards uniform quality and company goals.
2. Maintain quality assurance objectives, assure product quality and process compliances by facilitating and establishing quality norm. Validates quality processes by establishing product specifications and quality attributes.
3. Associate with group Quality Director in achieving financial objectives by preparing quality budget, scheduling expenditures, analyzing variances and initiating corrective actions.
4. Manage strategic customers’ certifications to ensure that suitable persons are identified, trained and have the capability and tools available to perform the required tasks whilst, creating internal KPI scorecards/ measurements for the Quality team.
5. Facilitate, conduct and head the annual quality process assessments ensuring the effective functioning of quality management system in manufacturing processes.
6. Identify, plan and lead process development initiatives by introducing Standard Operation Procedures (SOP), Process flow charts and other improvement processes in order to establish standardization across the Division whilst, instilling specifications and tolerance margins which are achievable within the business/ customer standards.
7. Provide relevant facilitation for the effective implementation/ initiation of off-site & off-shore operations whilst, coordinating with the relevant Quality Managers to achieve and improve on First Time Through (FTT).
8. Design and implement prevention systems across the Division, conduct necessary knowledge sharing, training programs in order to create adequate awareness of same whilst, holding accountability for compliance of brands to customer requirements, legal standards and internal organizational policies.
9. Build up a quality workforce by recruiting, coaching, disciplining and empowering. Evaluate and appraise employees and enhance professional and technical knowledge by facilitating educational workshops / upskilling.
10. Facilitate, support and guide the Quality Managers of relevant plants to achieve the following quality parameters (Strategic KPIs) whilst, coordinating with the Strategic brands customer and Local Operations team on all Strategic Brands related matters:
12. Assess new facilities against the quality parameters, identify their capacity and capability in terms of quality performance and provide suitable recommendations to the top management in order to facilitate further decision making.
13. Initiate and follow through the corrective action plan in instances a customer complaint has occurred and ensure that CAPs are sent in a timely and accurate manner. Facilitate continuous improvement programs/kaizen to optimize the process quality.
14. Collaborate with products development and production team in engineering designs and manufacturing methods and guide the team on all sewing operational challenges whilst, sharing the technical inputs in order thereby, developing the product in a feasible manner to the manufacturing plants.
15. Invent new methodologies/techniques and establish quality control procedures as customers specify. Manage customer relationships and collaborate for technical troubleshooting.
16. Analyze product and process quality reports, review trends and assess the performance.
17. Perform additional duties commensurate with the current role, as and when requested by management.
18. Build and retain a strategy to deliver improvements in both product/ process quality and attitudes towards quality standards whilst collaborating with the Operations teams and Certification bodies thereby, ensuring that organizational quality standards are met and is as per consumer specifications at all stages of the process.
19. Set up Quality Management systems by implementing, monitoring and maintaining the same throughout the value stream based on customer requirements, industry standards and overall Business objectives thereby, facilitating the establishment of a comprehensive Quality Management System within the organization.
20. Ensure the establishment of a quality focused culture within the organization
1. Lead the Quality and Garment Technology teams across the locations by driving towards uniform quality and company goals.
2. Maintain quality assurance objectives, assure product quality and process compliances by facilitating and establishing quality norm. Validates quality processes by establishing product specifications and quality attributes.
3. Associate with group Quality Director in achieving financial objectives by preparing quality budget, scheduling expenditures, analyzing variances and initiating corrective actions.
4. Manage strategic customers’ certifications to ensure that suitable persons are identified, trained and have the capability and tools available to perform the required tasks whilst, creating internal KPI scorecards/ measurements for the Quality team.
5. Facilitate, conduct and head the annual quality process assessments ensuring the effective functioning of quality management system in manufacturing processes.
6. Identify, plan and lead process development initiatives by introducing Standard Operation Procedures (SOP), Process flow charts and other improvement processes in order to establish standardization across the Division whilst, instilling specifications and tolerance margins which are achievable within the business/ customer standards.
7. Provide relevant facilitation for the effective implementation/ initiation of off-site & off-shore operations whilst, coordinating with the relevant Quality Managers to achieve and improve on First Time Through (FTT).
8. Design and implement prevention systems across the Division, conduct necessary knowledge sharing, training programs in order to create adequate awareness of same whilst, holding accountability for compliance of brands to customer requirements, legal standards and internal organizational policies.
9. Build up a quality workforce by recruiting, coaching, disciplining and empowering. Evaluate and appraise employees and enhance professional and technical knowledge by facilitating educational workshops / upskilling.
10. Facilitate, support and guide the Quality Managers of relevant plants to achieve the following quality parameters (Strategic KPIs) whilst, coordinating with the Strategic brands customer and Local Operations team on all Strategic Brands related matters:
a. Defect Rate (DR) numbers
b. Maintain zero charge-back
c. Zero metal contamination
d. Zero product safety recalls/ zero claims
11. Monitor the plant performance against quality parameters, proactively lead a quality audit program which would pressure test the quality standards across the business on a regular basis, conduct factory evaluations and the approval process whilst, initiating the bi-annual factory assessments along with central QA team in order to ensure Operations facilities have suitable measurements in place to control consumer relevant quality parameters.b. Maintain zero charge-back
c. Zero metal contamination
d. Zero product safety recalls/ zero claims
12. Assess new facilities against the quality parameters, identify their capacity and capability in terms of quality performance and provide suitable recommendations to the top management in order to facilitate further decision making.
13. Initiate and follow through the corrective action plan in instances a customer complaint has occurred and ensure that CAPs are sent in a timely and accurate manner. Facilitate continuous improvement programs/kaizen to optimize the process quality.
14. Collaborate with products development and production team in engineering designs and manufacturing methods and guide the team on all sewing operational challenges whilst, sharing the technical inputs in order thereby, developing the product in a feasible manner to the manufacturing plants.
15. Invent new methodologies/techniques and establish quality control procedures as customers specify. Manage customer relationships and collaborate for technical troubleshooting.
16. Analyze product and process quality reports, review trends and assess the performance.
17. Perform additional duties commensurate with the current role, as and when requested by management.
18. Build and retain a strategy to deliver improvements in both product/ process quality and attitudes towards quality standards whilst collaborating with the Operations teams and Certification bodies thereby, ensuring that organizational quality standards are met and is as per consumer specifications at all stages of the process.
19. Set up Quality Management systems by implementing, monitoring and maintaining the same throughout the value stream based on customer requirements, industry standards and overall Business objectives thereby, facilitating the establishment of a comprehensive Quality Management System within the organization.
20. Ensure the establishment of a quality focused culture within the organization
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