Workplace: Ho Chi Minh City (frequent travel)

Job Objective

The L&D Manager – Operations is responsible for developing and executing training strategies for an assigned Operations region, ensuring operational teams are equipped with the necessary competencies to drive business performance and talent development.

Key Responsibilities

1. Training Strategy & Planning

• Work closely with Regional/Area Operations Leaders and HR partners to identify capability gaps and training needs (technical & behavioral).

• Develop annual/quarterly training plans aligned with business strategies and Operations requirements.

• Propose ad-hoc training plans to address urgent competency needs.

2. Training Execution & Program Delivery

• Coordinate with internal/external trainers to ensure program relevance and effectiveness.

• Organize and deliver training sessions following approved plans.

• Directly facilitate behavioral and soft-skills programs for supervisors and managers.

• Manage training logistics (venue, materials, budget, vendor coordination).

• Prepare training reports according to internal SLAs.

3. Learner Competency Assessment

• Support Operations teams in applying learning outcomes to daily work.

• Monitor and evaluate training effectiveness within required timelines.

• Maintain monthly training records and learning history on shared platforms.

• Analyze evaluation results and propose follow-up actions with Regional and Area Managers.

4. Training Content & Curriculum Enhancement

• Review and redesign annual training programs based on competency frameworks.

• Develop e-learning content for Operations employees.

• Continuously update training methodologies, testing formats, and assessment tools.

5. Talent Development & Retention

• Develop and maintain training roadmaps for key Operations positions.

• Standardize the Operations training curriculum and capability framework.

• Participate in Talent Review activities.

• Implement Individual Development Plans (IDPs) for high-potential employees.

6. Team Leadership

• Lead and develop a team of 4 trainers.

• Provide coaching, guidance, and performance supervision.

Qualifications

• Minimum 5 years experience in L&D Management, Training Strategy, or Capability Development in:

  • F&B chain, QSR (quick service restaurants), or café chains; OR

  • Retail chains with large frontline/operations workforce.

• Proven experience in leading a training team.

• Strong strategic mindset, resilience, and creativity.

• Excellent communication and facilitation skills.

• Bachelor’s degree in HRM, Business Administration, Education, or related fields.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Good English communication.