CUSTOMER SERVICE OFFICER

• Coordinate between customers, Sales Managers, and Logistics teams to ensure smooth order processing and on-time shipments.
• Manage customer orders from purchase order (PO) receipt through to shipment completion.
• Maintain and update customer product specification files.
• Ensure accurate preparation of documentation, including invoices, packing lists, and shipping documents.
• Communicate regularly with customers regarding order status, delays, and shipment schedules.
• Update online customer portals in a timely and accurate manner.
• Arrange sample shipments, including product samples and swatches, for customers.
• Follow up on payment status and coordinate with relevant departments when necessary.
• Schedule customer audits and inspections.
• Perform other tasks and requests assigned by customers or management.

• Work closely with Sales Managers to ensure customer requirements are met effectively and on time.
• Coordinate daily with the Procurement team to follow up on production schedules, packing status, and shipment readiness.
• Coordinate with the Sample and Sales teams on sample development and submission.
• Coordinate with the Procurement team to arrange pre-production samples.
• Work closely with the QC team to arrange customer inspections and ensure samples/cargo are ready for inspection.
• Arrange product testing required by customers in coordination with the Technical and Procurement teams.
• Coordinate with internal departments such as Logistics, Production, QC, and Finance to ensure smooth workflow and effective order follow-up.

• Arrange and confirm shipment bookings with freight forwarders and logistics partners.

• Update the ERP system on a daily basis and maintain accurate order tracking reports.
• Ensure all order data and information are updated accurately and in a timely manner within the system for tracking purposes.
• Prepare necessary import/export documentation through the ERP system.
• Ensure pricing and quantity details are accurately updated in orders and the ERP system for invoicing purposes.

• University/College degree in International Trade, Import/Export, Business Administration, or a related field.
• Good knowledge and understanding of manufacturing industries

• Minimum 5 years of experience in Customer Service, Merchandising, or Order Management within the manufacturing industry, preferably in furniture, wood, textile, garment, apparel, or cushion manufacturing.
• Proven ability to manage multiple orders and meet tight deadlines.
• Experience handling export shipments and working with international customers.
• Good understanding of production processes and manufacturing timelines.

• Good command of English, both written and spoken.
• Detail-oriented, responsible, and well-organized.
• Strong communication and coordination skills.
• Proficient in Microsoft Excel and ERP systems.
• Able to work professionally with international clients and cross-functional teams.
• Approachable, proactive, and a strong team player.
• Willingness to travel when required.

Your Safety and Data Security Matter to Us

Manpower is committed to a safe, secure, and transparent hiring process. We will never request any form of payment, banking details, or sensitive personal information at any stage of recruitment.

If you receive any suspicious communication claiming to be from Manpower, please report it immediately to: [email protected]

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