QA/Testing Specialist

I. Job Responsibilities

• Own test planning across lead capture, application submission, fee validation, approval, card production, activation, first transaction, usage and cross sell triggers
• Translate business requirements into test scenarios, test cases, acceptance criteria, test data and release sign-off checklist
• Validate end-to-end handoffs across Branch, Card Center, CRM, core banking, card management system, mobile banking, switch and data dashboard
• Run SIT, UAT, regression testing, pilot readiness testing and production smoke testing with clear defect tracking
• Test key controls across KYC, customer data, fee proof, approval rules, activation authentication, failed transaction handling and audit trail
• Work with Product Owner, Technology, Operations, Risk, Branch, Contact Center and vendors to resolve defects before release
• Monitor post-release incidents, failed cases, customer complaints and defect leakage to improve future test coverage

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II. Measurement Indicators

• Testing quality: test coverage, UAT pass rate, regression pass rate and defect closure rate
• Release quality: defect leakage rate, production incident rate and release rollback rate
• Journey quality: failed issuance cases, failed activation cases and failed transaction cases after release
• Control quality: audit trail completeness, data validation pass rate and control test pass rate
• Delivery quality: test cycle completion, defect aging and release sign-off timeliness

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III. Key Qualifications and Experience

1. Education

• Minimum: Bachelor's Degree in Information Technology, Computer Science, Information Systems, Banking, Finance or a related field
• Preferred: ISTQB or equivalent testing certification; agile, payments testing, UAT, quality assurance or IT risk certification preferred

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2. Experience

• 3 to 7 years in banking QA, payments testing, card operations testing, technology testing or digital banking delivery
• 2 or more years in retail banking or financial services, working with operations, risk, compliance, technology, branches and vendors
• Experience testing card issuance, activation, mobile banking, transaction processing, CRM workflow, core banking and card management system changes
• Proven delivery of SIT, UAT, regression testing, release readiness, defect management and production validation

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3. Skillsets

• Strong understanding of card journeys across acquisition, issuance, activation, usage, failed transaction handling and cross selling
• Working knowledge of test planning, test cases, acceptance criteria, test data, traceability matrix, defect logs and release sign-off
• Practical knowledge of CRM, core banking, card management system, workflow, mobile banking, switch, data mart and reporting tools
• Ability to diagnose defects using rejection reasons, activation failures, transaction errors, complaint data and incident logs
• Solid control mindset across KYC, AML, sanctions, fee validation, data quality, audit trail, access control and operational risk

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IV. Attributes

• Strategic mindset: balance fast release with scalable testing discipline across customer journeys and payment controls
• Customer focus: test from customer, branch, card center and contact center pain points to prevent service failure
• Stakeholder balance: build trusted relationships across Product, Risk, Operations, Technology, Branch, Contact Center and vendors
• Drive results: translate testing priorities into release readiness, defect reduction, incident reduction and control improvement
• Collaborate: work across squads to reduce handoff defects and strengthen end-to-end journey reliability

 

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If you receive any suspicious communication claiming to be from Manpower, please report it immediately to: [email protected]

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