Manager, B2B Channel

Job Description

1. Daily Operations Management

Manage and supervise all daily activities of the Consumer Business Sales Channel.

2. Business Planning & Sales Strategy

• Develop business plans and execute sales strategies and targets for the CBS Channel to optimize revenue and market share.

• Monitor and analyze market trends, customer needs, and competitor activities.

• Propose suitable solutions, programs, and policies within the company’s budget to drive revenue growth.

3. Customer Acquisition & Relationship Management

• Identify new corporate customers and maintain strong relationships with existing ones.

• Build and manage a list of potential clients, oversee outreach, promotion, and sales activities to ensure committed sales targets are achieved.

4. Sales Programs & Customer Expansion

• Develop sales plans, promotional programs, and after-sales policies.

• Expand the potential customer database.

5. Cross-Department Coordination

• Coordinate with relevant departments to monitor order progress, manage debt collection, and resolve customer complaints as needed.

6. Reporting & Market Analysis

• Prepare periodic or ad-hoc reports on market analysis, potential customers, and other performance indicators as required by the direct manager.

7. Team Training & Development

• Train and guide team members to ensure they possess the necessary knowledge and skills to perform effectively.

• Evaluate employee performance and propose appropriate individual development plans.

8. Other Tasks

Perform other duties as assigned by the direct manager.

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Job Requirements

1. Education

• Bachelor’s degree or higher in Marketing, International Business, Economics, Business Administration, or related fields.

2. Language Skills

• Conversational English.

3. Computer Skills

• Proficient in office software and relevant applications/tools required for the role.

4. Experience

• At least 5 years of experience in a similar B2B sales or business management position.

• Preference for candidates with experience in ceramics, household goods, or consumer home appliances.

5. Knowledge

• Strong understanding of consumer services and market dynamics.

• Good knowledge of customer relationship management and developing premium client networks.

6. Soft Skills

• Strong negotiation, persuasion, and presentation skills.

• Ability to work independently, in teams, and cross-functionally.

• Excellent time management, logical thinking, and problem-solving abilities.

• Strong data analysis and reporting skills.

• Competence in coaching and mentoring team members.

7. Other Requirements

• Proactive and trustworthy in performing assigned duties.

• Ability to follow processes and maintain strong workplace collaboration.