Customs Regulatory Advisor

• Act as the subject matter expert on Vietnam customs regulations, import/export laws, and trade compliance requirements
• Interpret regulatory updates (Circulars, Decrees, HS classification rules) and translate them into operational procedures
• Ensure full compliance with Vietnam Customs (GDVC) regulations, including declaration accuracy, valuation, and duty/tax requirements
• Partner with clearance operations to resolve complex customs issues and minimize shipment delays or holds
• Liaise with customs authorities, inspection agencies, and relevant ministries (MOF, MOIT, MARD, MOH) to manage regulatory matters
• Provide advisory on HS code classification, customs valuation, origin rules (CO), and special permits
• Monitor KPIs (clearance time, compliance rate, exception rate) and drive continuous improvement initiatives
• Identify regulatory risks and implement mitigation strategies to prevent penalties, fines, or shipment delays
• Support internal and external audits, ensuring compliance readiness and documentation accuracy
• Develop and conduct training programs to enhance employee knowledge of Vietnam customs processes and compliance standards
• Drive standardization and process optimization across clearance operations to improve efficiency and accuracy
• Collaborate with regional/global regulatory teams to align Vietnam operations with FedEx global compliance standards
• Support digitalization initiatives (VNACCS/VCIS system, e-customs processes) to improve clearance efficiency

• Bachelor’s degree in International Trade, Logistics, Supply Chain, Law, or related field
• Minimum 7 years of working experience related industries and background.
• Licensed Customs Broker certification in Vietnam

• Added advantage if experience in multinational logistics/express companies.
• Good to have ; Familiarity with FTAs (e.g., EVFTA, RCEP) and origin compliance

• Minimum 5+ years of experience in customs clearance, trade compliance, or regulatory advisory in Vietnam
• Strong knowledge of:
  • Vietnam Customs Law and related Decrees/Circulars
  • VNACCS/VCIS customs system
  • HS classification, valuation, duty/tax calculation
  • Import/export licensing and specialized inspections
• Experience working with General Department of Vietnam Customs and relevant government authorities
• Strong understanding of cross-border logistics and express industry operations is preferred
• Proven ability to interpret complex regulations and apply them into operational processes
• Strong analytical, problem-solving, and risk management skills
• High attention to detail with strong documentation control capabilities
• Effective communication and stakeholder management skills (both Vietnamese & English)
• Ability to work in a fast-paced, time-sensitive logistics environment

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