Head of Sales (FTA - Insurance)

KEY RESPONSIBILITIES

Business Strategy & Execution

• Develop and manage the business strategy and execution plan for the urban customer segment.
• Define strategic direction focused on building and accelerating a high-quality sales force, including young, dynamic, full-time agents and future sales leaders targeting urban customers.
• Develop and implement expansion plans across key cities nationwide, followed by rollout to additional major markets.

Sales Performance & Customer Experience

• Drive channel growth through both the quality and quantity of financial consultants, ensuring strong development pipelines toward managerial and leadership roles.
• Lead the execution of customer and sales journeys, ensuring a strong customer experience through needs-based selling and digital enablement strategies.
• Oversee and drive achievement of sales KPIs and overall business performance.
• Lead the development of value propositions including branding, marketing strategies, products, and service offerings.

Operations Management

• Manage overall operations including sales planning, performance tracking, compensation frameworks, incentive schemes, recruitment, and budget control.

Risk & Compliance Management

• Ensure all operations comply with internal controls, regulatory requirements, and group compliance policies.
• Proactively identify and manage operational and compliance risks.

People Management

• Build and develop a strong organizational structure with sufficient and capable talent.
• Recruit, develop, and retain high-performing teams.
• Foster a high-performance, engaged, and collaborative culture.

Additional Responsibilities

• Perform other tasks as assigned by senior management.

JOB ACCOUNTABILITY

• Accountable for overall business strategy, direction, and performance of the urban segment.
• Ensure successful implementation of the business model, including sales force quality and revenue growth from urban customers.
• Build a strong leadership pipeline and succession plan.

JOB REQUIREMENTS

Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking, Economics, Insurance, or related fields.
• Minimum 10 years of experience in project management, sales management, or building and scaling business units.
• Experience in financial services, banking, or insurance industries is required.
• Strong understanding of the financial services and insurance market.
• Proficient in English (both written and spoken).

Knowledge & Skills

• Strong understanding of sales, distribution channels, customer experience, training, and operations.
• Experience in life insurance sales or training is an advantage.
• Strong execution capability with a results-driven mindset.
• Excellent influencing, negotiation, and stakeholder management skills.

Leadership Competencies

• Advanced leadership capability with proven ability to lead, inspire, and drive organizational performance.

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