Process Quality Assurance

Job Title

Process Quality Assurance

About the Company

Manpower Vietnam is recruiting for a multinational technology services company specializing in IT and software project management. The company provides innovative digital solutions and maintains a strong commitment to process excellence and quality standards.

Your Role

As a Process Quality Assurance Engineer, you will ensure project and operational processes comply with international quality standards, lead audits and quality improvement initiatives, and support teams in applying best practices and continuous improvement across projects.

What’s the Job?

1. Process and Quality Improvement

• Establish, review, and continuously improve project and operational processes in alignment with ISO 9001, CMMI, and internal quality requirements.

• Monitor compliance with defined processes, quality plans, and key indicators, identifying risks and improvement opportunities.

• Perform root-cause analysis for process deviations and recurring quality issues and recommend corrective, preventive, and improvement actions.

1. Auditing and Assessment

• Develop risk-based audit plans and conduct internal, process, and project quality audits from preparation through reporting and closure.

• Evaluate evidence, document findings, identify gaps and nonconformities, and track CAPA effectiveness to completion.

• Support external audits and customer assessments by coordinating audit readiness, required evidence, and follow-up actions.

1. Training and Consultation

• Design training materials and deliver training, coaching, and guidance to project teams on quality processes, audit preparation, and international standards.

• Provide consultation to teams on tailoring and applying quality requirements throughout project lifecycles.

• Prepare audit reports and dashboards, communicate key risks and findings, and track agreed improvement actions.

What’s Needed?

• Bachelor’s degree in Quality Management, Engineering, Information Technology, or a related field.

• Minimum 2 years of experience in Process Quality Assurance (PQA), QA/QC, or quality management in IT/software projects.

• Practical experience in planning, conducting, and reporting internal/process audits, including evidence review, stakeholder interviews, and CAPA follow-up.

• Strong working knowledge of ISO 9001:2015 and CMMI; ability to apply standards to project processes.

• Experience developing and delivering process and quality training.

• Knowledge of process improvement and root-cause analysis methods including PDCA, 5 Whys, Fishbone, and FMEA.

• Excellent analytical, communication, and report-writing skills.

• Proficient in project and quality management tools such as JIRA and Confluence.

• Good English proficiency.

What’s in it for me?

• Attractive salary and performance-based bonus.

• Annual performance review and salary adjustment based on results.

• Premium health insurance and annual health check-up.

• Opportunities for professional development and participation in challenging projects.

• Training courses in English, Korean, technical, and soft skills.

• Holiday gifts and team activities supported by the company.

• Working hours: 8 hours per day, Monday to Friday.

Ready for Your Next Move?

Apply today with your updated CV. Shortlisted candidates will be contacted by Manpower Vietnam for the next steps.

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