Senior Business Analyst (Life & Health Insurance)
Job reference: 22790
Date posted: 28/09/2026
Job Type: Permanent
Salary up to: 100000000 (VND) - Negotiable
Industry: IT- Solutions Provider
Category: IT
Role Summary: Lead business analysis activities across the end-to-end Life & Health Claims lifecycle, including requirements gathering, solution configuration, testing, and business acceptance. Act as the bridge between business stakeholders, operations, vendors, and technology teams to deliver scalable and compliant claims solutions across Individual and Group insurance products.
Key Knowledge & Experience:
Key Responsibilities:
Qualifications:
Key Knowledge & Experience:
- Life & Health insurance products, benefits, coverage, eligibility, exclusions, waiting periods, limits and sub-limits.
- Claims adjudication, payable calculations, deductibles, co-pay, co-insurance, accumulations, and utilization rules.
- Cashless, pre-authorization, reimbursement, and straight-through processing (STP).
- Provider networks, tariffs, packages, negotiated rates, and provider management.
- Product configuration, business rules management, and fit-gap analysis.
- SIT, UAT, defect management, and business acceptance processes.
- Knowledge of Singapore, Vietnam, or Malaysia health insurance markets is an advantage.
Key Responsibilities:
- Elicit, analyse, and document business requirements, process flows, business rules, user stories, and acceptance criteria.
- Model end-to-end customer, provider, claims-handler, and operational journeys.
- Translate business requirements into configuration specifications and validate solution outcomes.
- Perform fit-gap analysis and identify configuration versus customization requirements.
- Support configuration, testing, and validation of benefits, adjudication rules, calculations, limits, and provider-related parameters.
- Prepare business scenarios, test cases, test data, and expected results for SIT and UAT.
- Facilitate defect triage and collaborate with business, vendor, configuration, integration, and testing teams to resolve issues.
- Maintain requirement traceability from analysis through delivery and business acceptance.
- Support release readiness, user training, go-live activities, and post-implementation stabilization.
Qualifications:
- 5+ years of Business Analyst experience in Insurance, preferably Life & Health Claims.
- Strong stakeholder management, analytical, and problem-solving skills.
- Experience in regional or multi-country insurance transformation projects is preferred.
- Knowledge of claims platforms, product configuration, and testing methodologies is highly desirable.
