Customer Service Manager
Job reference: 22130
Date posted: 20/07/2026
Job Type: Permanent
Salary up to: 40000000 (VND) - 100000000 (VND)
Industry: Manufacturing - Others
Category: Customer Service
Role Responsibilities:
- Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers
- Efficiently manages people and resources to drive productivity and operational excellence
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Responsible for the overall profit and loss of the assigned business unit
- Develop business strategies, and negotiate service contracts to improve the controllable margins and expanding the market share of new and existing customers
- Improve customer service experience and develop trusting relationship with direct customers
- Responsive to customer complaints and take charge of internal escalation and ensures issues are brought up to the right level till resolution.
Role Requirements:
- Bachelor’s Degree owner
- Minimum 4-6 years applicable experience in Customer Service Management in the Semiconductor Industry or similar Technical Industry
- Strong customer-facing, interpersonal and communication skills
- Proficient in English and Korean to effectively communicate with customers and stakeholders
- Excellent people management and leadership skills
- Able to keep focus on the big picture and take difficult decisions in the middle of a high pressure, business critical escalation
- Able to analyze working methods (processes) and drive improvements within the organization
- Ability to travel at any given point of time
- Experience in dealing with service contract sales will be an advantage
- Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers
- Efficiently manages people and resources to drive productivity and operational excellence
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Responsible for the overall profit and loss of the assigned business unit
- Develop business strategies, and negotiate service contracts to improve the controllable margins and expanding the market share of new and existing customers
- Improve customer service experience and develop trusting relationship with direct customers
- Responsive to customer complaints and take charge of internal escalation and ensures issues are brought up to the right level till resolution.
Role Requirements:
- Bachelor’s Degree owner
- Minimum 4-6 years applicable experience in Customer Service Management in the Semiconductor Industry or similar Technical Industry
- Strong customer-facing, interpersonal and communication skills
- Proficient in English and Korean to effectively communicate with customers and stakeholders
- Excellent people management and leadership skills
- Able to keep focus on the big picture and take difficult decisions in the middle of a high pressure, business critical escalation
- Able to analyze working methods (processes) and drive improvements within the organization
- Ability to travel at any given point of time
- Experience in dealing with service contract sales will be an advantage
