Operation Excellence Manager (Staffing Services)

• Establish and maintain payroll governance frameworks, control standards, and quality assurance processes.
• Ensure payroll operations comply with labor laws, social insurance regulations, tax requirements, and company policies.
• Drive consistency and best practices across payroll and HR operations functions.
• Support internal and external compliance audits and implement corrective actions where necessary.

• Act as the subject matter expert for complex payroll and compensation matters.
• Review payroll calculations, overtime payments, allowances, deductions, social insurance, personal income tax, and other payroll-related transactions.
• Provide guidance and technical recommendations for critical or high-risk payroll cases.
• Support payroll issue resolution and technical escalations across business units.

• Conduct payroll audits and quality reviews to identify operational risks and process gaps.
• Monitor payroll error trends and lead root cause analysis initiatives.
• Develop and implement preventive controls to improve payroll accuracy and service quality.
• Ensure timely resolution of audit findings and compliance observations.

• Design, standardize, and optimize SOPs, operational controls, checklists, and governance frameworks.
• Lead process improvement initiatives to enhance efficiency, scalability, and operational effectiveness.
• Collaborate with stakeholders to streamline HR Operations, payroll, onboarding, employee administration, and related processes.
• Promote a culture of operational excellence and continuous improvement.

• Develop training programs and knowledge-sharing initiatives for Payroll and HR Operations teams.
• Coach employees on payroll best practices, compliance requirements, and operational standards.
• Improve team capabilities through structured learning and performance enhancement initiatives.

• Provide direct support during peak payroll periods and business-critical situations.
• Partner with Operations Managers and Key Account teams to maintain service continuity and operational stability.
• Act as the escalation point for complex payroll, compliance, and process-related challenges.
• Other tasks as assigned by Manager.

• Bachelor's degree in HR or relevant fields.
• Minimum 8 years in C&B with at least 2 years at manager level.
• Experience in outsourcing and payroll is a plus.
• Solid understanding of local labor laws and regulations.
• Strong verbal and written communication skills in both Vietnamese & English
• Can-do attitude.
• Excellent customer service mindset.

• 18 Annual Leave Days MIN (additional 1 day per 2 years of service, max 30 days)
• 13.5 Public Holidays Including Christmas Day and eves
• Monthly meal & phone allowance
• Attractive quarterly & yearly bonus
• Flexible working time
• Private health and accident insurance package for employee and one dependant
• Birthday Leave and Birthday gift
• Additional Long Service Bonus (1 gross month per 5 years) etc.

Your Safety and Data Security Matter to Us

Manpower is committed to a safe, secure, and transparent hiring process. We will never request any form of payment, banking details, or sensitive personal information at any stage of recruitment.

If you receive any suspicious communication claiming to be from Manpower, please report it immediately to: [email protected]

An toàn & Bảo mật Dữ liệu của bạn là ưu tiên của chúng tôi

Manpower cam kết mang đến quy trình tuyển dụng an toàn, minh bạch. Chúng tôi sẽ không bao giờ yêu cầu bất kỳ khoản phí nào, thông tin tài khoản ngân hàng hoặc dữ liệu cá nhân nhạy cảm trong suốt quá trình tuyển dụng.

Nếu bạn nhận được liên hệ đáng ngờ tự xưng là Manpower, vui lòng báo cáo ngay qua email: [email protected]